During a well-respected career, JSA have formed fantastic relationships with professional agencies and organisations who utilise our offer to make referrals for our expert therapeutic services. These referrals can come through Solicitors, Social Services and the Prison Service to name just a few.
Once one of these organisations contacts us, the process is slick and efficient, with contact being returned from JSA within 24 hours in the majority of cases.
After the first conversation takes place, our team work with the information given to assess which of our therapists is best placed to take on the case. As a team of specialists, we pride ourselves on not only matching our clients to the most appropriate therapy, but also matching them to the most appropriate therapist. Owing to the strong relationships and networks we have built within the industry, often the agency behind the professional referral will anticipate what the appropriate therapy may be for their client and which therapist at JSA will be assigned to the case.
We are a close group at JSA, and we take many positives from the fact that all of our staff are based within the same office, meaning that referrals are not merely passed from department to department. This aspect negates the need for the referring agency to repeat or go over any information more than once with a new member of staff should their referral need to be passed on to a different therapist for any reason. We manage everything internally between ourselves, ensuring that confidentiality is key throughout our work, and that data is protected respectfully and compliantly.
Once the therapist has been allocated to the case in question, we speak again with the referring agency to discuss a start date for the therapy to commence. We don’t like waiting lists, but on rare occasions, the need for these can occur. In the majority of cases, however, we seek to build on our growing reputation for exceeding expectations and can often meet with the client as early as the following week.
Our clients can choose to attend any of our north-west based locations in Burnley, Manchester or Liverpool for their therapy sessions depending on the local authority from which the referral emanates. All of our locations are easily accessible by public transport and have plenty of parking space for anyone driving directly there, as we like our clients and any support workers to arrive at their sessions with minimal stresses from journey. We tend to stick to a standard working day for our operational hours in dealing with our professional colleagues as well as with the client themselves.
Our promise to clients
“At JSA we will provide all our stakeholders lasting outcomes in a responsive manner.”
Covering the North West